In Us We Trust
After a week of domestic appliances failing (one of those winter weeks in which it seems everything that has a functional purpose fails) and pulling together contacts from a plethora of resources, it has been astounding to discover how much you’re up against it when something breaks. By this, I mean the very act of finding a repair person you can hand money to so that they come and fix the thing has been near impossible.
It’s like a computer game. First, you have to get through the amount of people who say that you’re not in ‘their area’ when they’re 3 miles down the road, before battling with the ‘I can come to you today, I’ll call you’ people who when you ask ‘but will you come today?’ they put the phone down, to the people who want your card details before they’ve even seen the problem- it has been a maze of hassle from start to finish.
Along with the very public news of Fred Goodwin (who didn’t really win good) being stripped of his honour, the week has told a tale of trust, what that means to people, and how the break-down of it can be severely detrimental to more than just one party. When one person (who had said they were going to fix my dishwasher in that day and then called back three hours later to try and get out of it) was surprised I cancelled, they had ignored the fundamental lesson that comes with trust- it has to be earned!
Trust is at the core of every relationship, and has to be protected in order for the relationship to thrive. The biggest damage that has been done to major brands and corporations has been down to a breach of trust, or a lack of consideration when making big promises as to whether they can actually deliver those to their consumers. People actually make a good living repairing a breach of trust in corporate governance. So whether it’s a white good repair, a friendship, or a hostile takeover, sticking to the fundamental rule of mutual trust will keep it from going down the drain (no pun intended).